Our products are exported to more than 20 countries and regions such as South America, North America, Australia, Indonesia, Malaysia, Thailand, Myanmar, Vietnam, Laos, India and Africa.
The Company has aprovincial-level technology center in Yunnan Province, with three major scientific research and design institutions, namely the Product Development Department, the Process Design Department and the Production Technology Department, providing strong technical innovation capability.It is the solid backing for Ciba Diggings Machinery to provide customers with professional and efficient ore processing solutions.
We provide customers with high-quality products, local after-sales service and fast spare parts supply to help them gain a competitive edge in their business.
Dozens of engineers and technical support specialists are ready to provide support and service to customers. The Product Development Center employs dozens of product experts to ensure that the businesses of our customers can achieve sustainable growth.
Ciba Diggings Machinery provides technical support services from the installation and commissioning of the equipment to the entire service life, and has a deep and comprehensive understanding of the customer's production and operation from start to finish based on a complete and systematic delivery capability.
The 100% satisfaction of customers is always the pursuit of Ciba Diggings Machinery. In order to continuously improve customer satisfaction, Ciba Diggings Machinery has implemented the "A+" after-sales service pledge, and dedicated personnel are responsible for monitoring and supervising the implementation of the service pledge and the monthly customer satisfaction index. Through a series of on-site services, Ciba Diggings Machinery makes every effort to ensure the normal operation of the customer's concentrators. On-site services include installation, operation and maintenance training, commissioning, routine and preventive tests, mechanical and process assessments, 24/7 emergency assistance, parts supply and process optimization services.
To further ensure that our customers' businesses are up and running, our customer relationship system (CRM) keeps detailed records of the operation and maintenance status of each customer's facility. With the above system, our on-site engineers can provide advance advice to customers on parts replacement.
Our Company will make regular and unscheduled phone calls and on-site return visits to new and existing customers. We perform routine and preventive tests, mechanical and process evaluations, spare parts supply and process optimization services on on-site equipment in response to customer needs. The return visits can effectively reduce the equipment failure rate of customers in the operation process, and ensure the normal operation of customers' concentrators.
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