Never Engaging in “Once-for-all” Deal

How to retain customers?

It’s never a stunt nor for quick gains;

but high-quality products, considerate services, and innovative concepts.

Cooperating Again with Australian Customer

Our collaboration with the Australian customer dates back to as early as 2014. Now, after 9 years, their demand for our company’s products has never ceased. In the fourth quarter of last year, both parties once again signed a contract for six STM-D3685GK screens.

Innovation Based on Integrity

The STM-D3685 GK screens have been customized to meet the customer’s specific needs for innovative techniques, considering their beneficiation technology involving seawater desalination: The entire equipment has undergone polyurea spray coating and rubber encapsulation of screen plate supporting frames to achieve corrosion and abrasion resistance of the entire equipment and screen plate supporting frames.

Rubber-encapsulated screen plate supporting frame

Polyurea-coated equipment

Dedicated Service, Customer Orientation

To ensure timely delivery of high-quality products, since October 2022 when production commenced, the company’s staff has been unified and dedicated, even working overtime during holidays and festivals such as Spring Festival, to meet tight production deadlines.

Continued Cooperation for Mutual Benefit

The contract signed this time with our Australian customer was for six STM-D3685 GK screens. Two were already delivered before last Spring Festival, followed by another two in the first third of February. It is projected that the remaining two will be delivered prior to the end of March.

Since 1977, the brand CIBA of Kunming Ciba Diggings Machinery Co., Ltd. has stood strong. It can be attributed to our commitment to integrity, dedication to service, and the support of numerous customers. Without them, we would merely be engaged in once-for-all deals, without much progress or achievements.

(2023-02-10)